Frequently asked questions
What are the shipping charges?
For orders in the Netherlands, Belgium, Luxembourg & Germany: Free shipping on orders of €60 or more.
For orders under €60, the following shipping costs apply: Netherlands: €5.95, Belgium: €6.95, and Germany & Luxembourg: €7.95.
For other EU countries: Free shipping on orders of €80 or more.
For orders under €80, the shipping costs are: Other EU countries: €12.95
For orders under €60, the following shipping costs apply: Netherlands: €5.95, Belgium: €6.95, and Germany & Luxembourg: €7.95.
For other EU countries: Free shipping on orders of €80 or more.
For orders under €80, the shipping costs are: Other EU countries: €12.95
What is the delivery time?
We strive to deliver your order as quickly as possible so you can start using your new fitness products right away!
Standard delivery times
Ordered on a weekday before 3:00 PM? Shipped the same day.
Netherlands & Belgium:
Delivery time: 1-2 business days.
Germany & Luxembourg:
Delivery time: 2-3 business days.
Other EU countries:
Delivery time: 2-5 business days.
Exceptions
Pre-orders
When a product is on pre-order, it will only be shipped on the first available delivery date. This is always clearly indicated on the product page.
Large/heavy orders (pallet shipping)
If an order cannot be sent via a regular shipping service, it will be shipped by pallet. Currently, we only deliver pallet shipments in the Netherlands, Belgium, Germany, and Luxembourg.
Busy periods & unforeseen circumstances
We do our best to send all orders as quickly as possible. However, during busy periods, holidays, logistical delays, weather conditions, or other unforeseen situations, delivery may take longer than usual. If this is the case, we will keep you informed.
Standard delivery times
Ordered on a weekday before 3:00 PM? Shipped the same day.
Netherlands & Belgium:
Delivery time: 1-2 business days.
Germany & Luxembourg:
Delivery time: 2-3 business days.
Other EU countries:
Delivery time: 2-5 business days.
Exceptions
Pre-orders
When a product is on pre-order, it will only be shipped on the first available delivery date. This is always clearly indicated on the product page.
Large/heavy orders (pallet shipping)
If an order cannot be sent via a regular shipping service, it will be shipped by pallet. Currently, we only deliver pallet shipments in the Netherlands, Belgium, Germany, and Luxembourg.
Busy periods & unforeseen circumstances
We do our best to send all orders as quickly as possible. However, during busy periods, holidays, logistical delays, weather conditions, or other unforeseen situations, delivery may take longer than usual. If this is the case, we will keep you informed.
How can I track my order?
As soon as your order has been shipped, you will receive an email with a tracking number and a link to track the status of your package. You can use this link to follow the progress of your delivery.
Which payment methods are accepted?
We offer a wide range of payment options to make the checkout process as easy and accessible as possible for all our customers. The following payment methods are divided into categories:
Credit cards: MasterCard, American Express, Maestro & UnionPay
Bank transfers: iDeal, Sofort & Bancontact
Mobile payments: Apple Pay & Google Pay
Other payment methods: Klarna Pay Later, PayPal & Shop Pay
Choose the payment method that best suits your preference and enjoy a simple and secure checkout process.
Credit cards: MasterCard, American Express, Maestro & UnionPay
Bank transfers: iDeal, Sofort & Bancontact
Mobile payments: Apple Pay & Google Pay
Other payment methods: Klarna Pay Later, PayPal & Shop Pay
Choose the payment method that best suits your preference and enjoy a simple and secure checkout process.
Do I need an account to order and what are the benefits?
You don’t need an account to check out and place an order at thehammzquao.shop. However, an account offers you several benefits, such as tracking your orders, faster checkout, and receiving exclusive offers. Creating an account is easy:
On a computer: Click the icon with a person in the menu bar at the top of the browser. You will then go to the page to log in or sign up. Click sign up and create your own account.
On mobile: Click the menu bar and then click on the account page at the bottom. You will then go to the page to log in or sign up. Click sign up and create your own account.
On a computer: Click the icon with a person in the menu bar at the top of the browser. You will then go to the page to log in or sign up. Click sign up and create your own account.
On mobile: Click the menu bar and then click on the account page at the bottom. You will then go to the page to log in or sign up. Click sign up and create your own account.